SHOP POLICIES
SHIPPING
Pane in the crafts ensures that all packages are shipped with tracking for your convenience. Once your package is handed over to the shipping provider, we cannot be held responsible for any lost or damaged items. If you encounter any shipping issues, please take your tracking number to your local post office, as they will address any concerns regarding your shipment. Thank you for your understanding.
RETURNS AND REFUNDS
Refund policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
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